FAQS

Shipping

Where do you ship? 

We currently ship anywhere in the US! 

When will my package arrive?

We ship our orders from California. 

Orders will ship within 3-5 business days of receiving payment (***Processing times may vary). Please note that most packages require 2-4 days of transit time. All orders are handmade and hand packed by us for you! 

If you need your order shipped sooner, please reach out to us.

We are not responsible for any lost/stolen packages or incorrect addresses. 

I input an incorrect shipping address

If you entered an incorrect shipping address, please email us right away so we can make the change for you!

We are not responsible once an order has shipped we are unable to stop a package or change the destination.

Where is my order and how do I track?

Confirmation emails will be sent to the email provided. 

Returns/Exchanges

We want you to be happy with your handmade product!

If there are any issues with your product, please let us know!

We are not accepting refunds, but we accept returns/exchanges for unused items. If returned, we will provide store credit. Exchanges for size/pattern can be made if unused and notified within 14 days since your purchase.

We do not accept refunds/returns/exchanges for scrunchies, bow ties, custom orders (names, quotes, or custom sizes), or sale items. 

Please note that you will be responsible for paying for your own shipping costs for returning your items to exchange. Shipping costs are not included in the store credit provided for the return item. 

Contact or Email us at hello@lopdesigns.com 

Where do donations go?

Please refer to our donations page for more info as we change our featured organization/shelter/charity each year. 

Bandana & Accessories

What type of bandanas and accessories do you offer?

We offer both snap-on bandanas and over-the-collar bandanas. Accessories offered include bandanas and bowties (for pets) and scrunchies (for humans).

How do I wash my bandanas & accessories?

To wash, we always recommend hand washing, spot treating dirt/stains with cold water, and laying flat to air dry. Machine wash/dry at your own risk. 
Please do not bleach or iron over reflectives or vinyl. Handle with care. 

Vinyl Care Instructions

Do not iron directly on name or reflectives or machine dry as this will damage the lettering and reflectives. Iron on the side with no vinyl/reflectives or place a cloth over the reflectives/vinyl to protect. 

What are your bandanas and accessories made out of?

Our bandanas and accessories are mostly made out of 100% cotton material. Our bandanas are finished with a custom cork label. Feel free to refer to each product for specific details. 

Production time

Each item is handmade for your pet and you! We do our best to process and ship out as fast as we can, but please allow 3-5 days for production.This does not include the time it takes for shipping. For larger orders please allow up to 7 days. 

Please note that our production times may vary as we often travel and like to do events. Our production times will be continuously updated on our website landing page. 

If you need a rush order, please contact or email us and we will do our best to accommodate! 

Disclaimer

Our accessories and products are not pet proof. They can easily be chewed up and torn by pets. We are not responsible for any damage caused by your pet. 

Please do not leave your pet unattended while wearing our accessories and products. Bandanas can pose as a choking hazard as they are worn around the neck. 

All of our products are handmade which means that each bandana may very slightly in pattern placement, color, size, shape, and may also have minor stitching imperfections that should not affect the quality/usage of the accessory. '

Interested in becoming an ambassador or brand model for us? 

Fill out our Ambassador Form!